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Technical Requirements & Troubleshooting

  • How do I contact CrisisGo Support?
  • What does "Your Email is Associated with Multiple Accounts” mean?
  • How do I change my user account password?
  • Where can I find training for CrisisGo?
  • What Operating Systems are supported by CrisisGo?
  • Why can't I log in?
  • Why did I not get an alert?
  • How do I submit Feedback?
  • How do I update the CrisisGo app?
  • How much battery life does the app consume on cell phones?
  • How do I keep the CrisisGo PC App Online in Windows?
  • How can I save the amount of battery life consumed on my iOS device?
  • What is an offline message?
  • Is CrisisGo Federal Educational Rights and Privacy Act (FERPA) compliant?
  • What is CrisisGo able to access when I download the app?

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