What do I do If I am experiencing Roster and Sync issues?

If you are syncing via GG4L/OneRoster/Classlink:

  • Please e-mail support@crisisgo.com with the issue and the CrisisGo Support team will engage the necessary vendor to assist getting the issues resolved.
  • CrisisGo Support will work with you and the vendor to make sure the correct data is showing in the application

If you are syncing using Blackbaud:

  • CrisisGo does not have access to your Blackbaud administration portal to view or edit customer data.
  • Please review the data in Blackbaud and ensure it is correct.  It's possible you may need to contact Blackbaud Support for assistance.
  • If you have confirmed the data is correct in Blackbaud but not showing correctly in CrisisGo, please contact CrisisGo Support by e-mailing support@crisisgo.com.
  • CrisisGo Support will work with you and Blackbaud to make sure the correct data is showing in the application

If you are manually syncing Roster data with CrisisGo SFTP

  • Many customers prefer to not use GG4L or Blackbaud and manually upload their roster data.  
  • The image below shows where to go inside the CrisisGo console to manually import roster data.  We've also provided a template for you to use as well.  
  • If you need assistance uploading your roster data in the console please contact CrisisGo Support by emailing support@crisisgo.com

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Still need help? To contact CrisisGo Support, please call 314-669-9022 x2. Otherwise, please fill out the following form, and one of our Support Analysts will respond as soon as possible. To contact CrisisGo Support, please call 314-669-9022 x2. Otherwise, please fill out the following form, and one of our Support Analysts will respond as soon as possible.