What do I do If I am experiencing Roster and Sync issues?

If you are syncing via GG4L/OneRoster/Classlink:

• Please e-mail support@crisisgo.com with the issue and the CrisisGo Support team will engage the necessary vendor to assist getting the issues resolved.
• CrisisGo Support will work with you and the vendor to make sure the correct data is showing in the application

If you are syncing using Blackbaud:

• CrisisGo does not have access to your Blackbaud administration portal to view or edit customer data.
• Please review the data in Blackbaud and ensure it is correct.  It's possible you may need to contact Blackbaud Support for assistance.
• If you have confirmed the data is correct in Blackbaud but not showing correctly in CrisisGo, please contact CrisisGo Support by e-mailing support@crisisgo.com.
• CrisisGo Support will work with you and Blackbaud to make sure the correct data is showing in the application

If you are manually syncing Roster data with CrisisGo SFTP

• Many customers prefer to not use GG4L or Blackbaud and manually upload their roster data.  
• The image below shows where to go inside the CrisisGo console to manually import roster data.  We've also provided a template for you to use as well.  
• If you need assistance uploading your roster data in the console please contact CrisisGo Support by emailing support@crisisgo.com