How do I change my user account password?

If you know your CrisisGo account password but wish to change it, you can do so by following the reset instructions below. 

Please note that this will not work if your organization is using your employee credentials (e.g. what you log into your PC with every day) as your CrisisGo log in. If that is the case, you will need to contact your IT Department for a reset.

If you are already logged in on your mobile device:

  1. Log in to the app and tap More in the bottom right-hand corner.
  2. Tap My Account.
  3. Select Change Profile.
  4. Tap Password on the bottom right-hand corner.
  5. Fill out the New and Old Password information and then select Submit to finish making changes. 

To change your password on your PC or Mac App:

  1. Log in to the app and click the three horizontal lines in the bottom right-hand corner. 
  2. Select Settings and then click into the Security tab.
  3. Enter your Old PasswordNew Password, and then Verify the New Password.
  4. Click Save.

If you have forgotten your original password, you can reset it by following these steps:

  1. From the CrisisGo app login screen, tap Forgot Password?
  2. Enter the e-mail address associated with your account or your account username (make sure to remove additional spaces).
  3. Enter the Security Code provided.
  4. Tap Submit.

You can also navigate to to reset your password using the email account associated with your CrisisGo user account.

If you continue to experience issues resetting your password, please submit Feedback from within the CrisisGo app.

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